Privacy Policy

1Who we are and what this covers

MoveConsole (“MoveConsole”, “we”, “us”) makes software that moving companies use to run their business: estimates, jobs, dispatch, a crew app, a customer portal, payments and messages. This policy explains how we handle personal information:

• on our website, moveconsole.com, including when you book a demo;
• in the MoveConsole service, when we provide it to a moving company and its team;
• in the MoveConsole iPhone app, which a moving company’s office team — owners, managers and dispatchers — uses to work on the company’s jobs;
• when we talk with you by email, phone or text.

If you’re a moving company’s customer. When a moving company uses MoveConsole to manage your move, the company decides what information about you goes into MoveConsole and how it’s used. The company is responsible for that information, and its own privacy notice applies. We process it on the company’s behalf, as its service provider. Questions or requests about it are best sent to the moving company — we’ll help them respond.

2Information we collect

What you give us

• Demo requests: company name, your name, work email, phone number, fleet size, website (optional), the software you use today, anything you tell us about it, and the time and time zone you pick for the call.
• Accounts: names, email addresses, phone numbers and roles of the people a company adds as users, and billing contacts. Card details for subscriptions are collected by Polar, our merchant of record, not stored by us.
• Conversations: what you send us through the contact form on our website (your name, company, work email, phone if you add it, the topic and your message), by email, phone, chat or text, and our notes from calls and demos.

What moving companies keep in MoveConsole (“Customer Data”)

• About their customers: names and contact details, move addresses and dates, inventories and room lists, photos, estimates, invoices and payment records, documents and signatures, messages, notes and reviews.
• About their team: names, contact details, roles, schedules, job assignments and hours worked.
• Payments: when a customer pays in the portal, the payment is processed by the payment provider the company connected, such as Stripe or PayPal. MoveConsole receives the payment’s amount and status, not the full card number.

What’s collected automatically

• Website and device data: IP address, browser and device type, pages visited, the page you came from, and the date and time — in our server logs and those of Cloudflare, which delivers and protects our site.
• Demo bookings: to stop automated abuse, we keep a one-way hash of your IP address with your request, not the address itself.
• Cookies and similar technologies: see section 6.

From others

From moving companies (Customer Data); from service providers — for example, a payment provider confirming a payment, or a texting provider reporting that a message was delivered or that someone replied STOP; and from public sources, such as a company’s website when we prepare for a demo.

3How we use information

• To provide the service: run the website and the product, book and hold demos, set up accounts, bring data over from a company’s previous system, and give support.
• To communicate: confirm demos and answer questions; send account, billing and security notices; and, where the law allows, tell you about MoveConsole. You can opt out of marketing emails at any time with the link in the email or by writing to us.
• To send a company’s messages: emails and texts a moving company sends its customers through MoveConsole go out on that company’s instructions.
• AI features: when a company uses an AI feature — reading items from move photos, or asking MovePilot about a job — the relevant data (such as a photo or a job’s details) is sent to an AI provider to produce the result for that company. We don’t use Customer Data to train AI models.
• Safety and security: detect and prevent spam, fraud and abuse, protect accounts, and keep logs.
• Improvement: understand how the website and product are used, with aggregated or de-identified information wherever we can.
• Legal: comply with the law and enforce our terms.

4How we share information

We don’t sell personal information, and we don’t share it for cross-context behavioral advertising. We share it only:

• With service providers that work for us under contract, and only for that work: hosting and infrastructure; delivery and security (Cloudflare); email and text-message delivery; payment processing; maps and address lookup; AI processing; analytics; and the tools our team uses to receive new demo requests and messages.
• Within a moving company’s account: Customer Data is available to the company that keeps it and to the people it gives access — its office staff, its crews (for the jobs they’re assigned) and its customers (for their own move, in the portal).
• With providers a company connects: when a company links its own account with a provider — for texting, payments, email or AI — information goes to that provider under the company’s account and the provider’s terms.
• For legal reasons: when the law requires it, or to protect the rights, property or safety of MoveConsole, our customers or others.
• In a business transfer: if MoveConsole is part of a merger, acquisition or sale of assets, information may be transferred with the protections of this policy.
• With your permission or at your direction.

5Text messages

Moving companies use MoveConsole to text their customers about their moves — only after the customer has given their number and agreed to receive texts. Reply STOP to any message to stop, or HELP for help. Message and data rates may apply. The details are in our SMS policy.

6The MoveConsole iPhone app

The MoveConsole app for iPhone is for a moving company’s office team — owners, managers and dispatchers. It works inside the company’s own MoveConsole account (yourcompany.moveconsole.com), so the company is responsible for the jobs and customers in it, and we process that information on the company’s behalf, as described in section 1.

What the app handles

• Signing in: your work email. You sign in with a 6-digit code we email you — there’s no password.
• Your company’s jobs and customers that you view or change: names, phone numbers, email addresses, move addresses, dates and times, item lists, notes, job photos, estimates and payment records, and messages with customers.
• Photos: from your camera or photo library, only when you add them to a job yourself. iOS asks for your permission first, and the app uses that access only for job photos and for saving an image from a message to your library (“Save Image”).
• Your device: its name and the app’s version, so you and your company can see where you’re signed in and sign a device out.

What stays on your phone

Only the app’s sign-in key — kept in the iOS Keychain, on that device only — and your settings. Everything else stays on MoveConsole’s servers, and every connection between the app and MoveConsole uses HTTPS.

Maps

To show a map or a route, the app sends a move’s addresses to Apple Maps (MapKit). That’s Apple’s service, and Apple’s privacy policy applies to it.

No ads, no tracking

The app has no advertising and doesn’t track you across other companies’ apps or websites. It contains no third-party analytics or advertising SDKs. We don’t sell information from it or share it for marketing.

Your account and deleting it

Your company’s administrator adds and removes the people who use the app. The information stays for as long as the company keeps its MoveConsole account, or until the company deletes it (see section 8). To see, correct or delete your information, ask your company’s administrator or write to us at [email protected].

7Cookies and analytics

• Our website doesn’t use advertising cookies.
• Cloudflare, which delivers and protects the site, may set a cookie that tells people from bots. The product uses cookies to keep you signed in and secure.
• The site can keep small preferences in your browser’s local storage.
• If you arrive through a partner’s link, your browser keeps that partner’s code for 90 days and sends it with a demo request or a message, so we can credit the partner. The code names the partner, not you.
• We use Google Analytics to count visits, see which pages help and know when someone books a demo. It sets its own cookies. You can block or delete cookies in your browser and the site still works; Google also offers an opt-out add-on at tools.google.com/dlpage/gaoptout.

Do Not Track and Global Privacy Control. We don’t track you across other companies’ websites, and we don’t sell or share personal information for targeted advertising. We treat a Global Privacy Control signal as a request to opt out of any such selling or sharing. Because there is no common standard for Do Not Track, the site doesn’t change its behavior in response to it.

8How long we keep it

• Demo requests and sales conversations: while we’re in touch, and up to 24 months after our last contact, unless you become a customer.
• Accounts and Customer Data: for as long as the company’s account is open. After an account closes, the company can ask for an export within 30 days; we then delete or anonymize its Customer Data within 90 days, except what the law requires us to keep, such as billing records.
• Logs: for a limited time, for security and troubleshooting — generally no longer than 12 months.

9How we protect it

• Connections to our website and product are encrypted (HTTPS).
• Each moving company’s data is kept in its own, separate database.
• Companies control what each person can see and do — owner, manager, foreman or crew — and every change to a job is recorded in its history.
• Access to our production systems is limited to the people who need it.

No system is perfectly secure. If a breach affects your information, we’ll notify the affected companies and people as the law requires.

10Your rights and choices

• Access, correction and deletion. Ask for a copy of your personal information, ask us to fix it, or ask us to delete it, at [email protected]. We’ll confirm your identity first, and we won’t treat you differently for asking.
• Marketing. Opt out of marketing emails with the link in any of them. For texts, reply STOP.
• US state privacy rights. Depending on where you live — for example California, Colorado, Connecticut, Virginia and other states — you may have the right to know what we collect and how we use it; to access, correct and delete it; to opt out of the sale or sharing of personal information and of targeted advertising and profiling; and to appeal our decision on a request. We don’t sell or share personal information or use it for targeted advertising. You can make a request yourself or through an authorized agent; to appeal, reply to our answer.
• California “Shine the Light”. We don’t share personal information with third parties for their own direct marketing.
• Customers of a moving company. Send requests about your move to the moving company; we’ll help them respond.
• EEA, UK and Switzerland. We process personal information to perform a contract, for our legitimate interests (running and securing our business and telling businesses about MoveConsole), with your consent, or to meet legal obligations. You have the right to access, correct or erase it, to restrict or object to its processing, to data portability, to withdraw consent at any time, and to complain to your data protection authority.

11Where information is processed

MoveConsole serves moving companies in the United States. We and our service providers may store and process information in the United States and in other countries. Where the law requires it, we protect those transfers with safeguards such as standard contractual clauses.

12Children

MoveConsole is made for businesses. Our website and service aren’t directed to children under 16, and we don’t knowingly collect their personal information. If you believe a child has given us personal information, contact us and we’ll delete it.

13Changes to this policy

We’ll post any change here with a new date. If a change is significant, we’ll also tell account owners by email or in the product before it takes effect.

14Contact us

Questions about this policy, or a request about your information? Write to us.