Terms of Service

1The agreement

These Terms of Service (“Terms”) are an agreement between MoveConsole (“MoveConsole”, “we”, “us”) and the business that uses MoveConsole (“you”). By creating an account, using the service or using this website, you accept them. If you accept them on behalf of a company, you confirm that you’re authorized to bind it.

MoveConsole is for business use, not for consumers. If you’ve signed an order form or a separate agreement with us, it controls where it differs from these Terms.

2The service

MoveConsole is web-based software for moving companies — the office (estimates, jobs, dispatch, billing and storage), the crew app, the customer portal, website request forms, messaging, payment features and AI features — as described on our website (the “Service”). We keep improving it, so features change over time. If we plan to remove a major feature you use, we’ll tell you in advance.

Setup and data migration. Every plan includes help setting up your account and bringing over data from the system you use today. What can be moved depends on what your previous provider lets you export.

3Accounts and users

Your plan includes unlimited office users and crew. Each person gets their own sign-in; keep sign-in details private and don’t share accounts. You decide what each user can see and do. You’re responsible for what happens under your account and for your users following these Terms. Tell us right away if you think someone used your account without permission.

4Plans, fees and billing

• Prices depend on the number of trucks in your fleet and are listed on our pricing page. Every plan includes every feature.
• Fees are billed in advance, monthly or yearly. A yearly plan is paid for the year, at the yearly price shown on the pricing page.
• Plans bought on our website are paid through Polar (polar.sh), our merchant of record. Polar is the seller of record for the payment: it charges your card, adds any sales tax, and sends your receipts and invoices, under its own buyer terms. The Service itself is provided by MoveConsole under these Terms.
• If your fleet moves into a different size band, that band’s price applies from your next billing period.
• Fees don’t include taxes. You pay any sales, use or similar taxes that apply, other than taxes on our income.
• If a payment fails and isn’t fixed after we tell you, we may suspend the Service until it is.
• We may change prices with at least 30 days’ notice. A new price applies from your first billing period after the notice.

Cancelling. Monthly plans have no contract: cancel anytime, and the cancellation takes effect at the end of the month you’ve paid for. A yearly plan can be cancelled anytime so it doesn’t renew; the current year isn’t refunded. Fees already paid aren’t refundable, except where the law requires it.

5Your data

• It’s yours. “Customer Data” is everything you and your users put into the Service, including information about your customers and your team. You own it.
• How we use it. You allow us to host, copy, process and display Customer Data only to provide, secure and support the Service for you, and as our Privacy Policy describes. We don’t sell it.
• Your responsibility. You’re responsible for Customer Data being accurate and lawful, and for giving the notices and getting the permissions needed to collect it and use it in MoveConsole — including your own privacy notice to your customers.
• Export. You can export your data at any time while you’re a customer, and for 30 days after your account closes — just ask. After that we delete it as our Privacy Policy describes.
• Aggregated data. We may use aggregated, de-identified information about how the Service is used — which can’t identify you, your customers or anyone else — to run and improve MoveConsole.

6Texts and emails to your customers

When you use MoveConsole to text or email your customers, you are the sender. You must:

• get the consent the law requires before you send — including under the Telephone Consumer Protection Act (TCPA) for texts and CAN-SPAM for marketing emails — and keep a record of it;
• honor opt-outs (MoveConsole stops texts to a number that replies STOP);
• identify your business in your messages, send them at reasonable hours, and follow carrier rules and our SMS policy.

To send texts, your business may need to be registered with US carriers (10DLC). We may pause messages that carriers flag or that break these rules. If you connect your own account with a texting or email provider, that provider’s terms and fees apply.

7Payments through MoveConsole

Online payments from your customers are processed by the payment provider you connect, such as Stripe or PayPal. You are the merchant, and the provider’s terms apply between you and the provider. MoveConsole doesn’t hold your funds and isn’t a party to those payments; refunds, chargebacks and disputes are between you, your customer and the provider.

8AI features

AI features — such as MovePilot and reading items from photos — make suggestions that can be wrong. MovePilot proposes changes and messages; nothing is changed or sent until a user approves it. Review results before you rely on them, especially prices, inventories and anything that goes to a customer. If you connect your own account with an AI provider, its terms apply.

9Acceptable use

Don’t use MoveConsole to:

• break the law or anyone’s rights, or send spam or messages without the consent the law requires;
• upload malware, or content you have no right to use;
• access another company’s data or accounts, or get around security or usage limits;
• probe, scan or test the Service’s security without our written permission;
• overload or disrupt the Service;
• copy, resell or provide the Service to anyone outside your company, or use it to build a competing product;
• reverse engineer the Service, except where the law allows it despite this restriction.

10Third-party services

The Service works with services from other companies — for example for texting, email, payments, maps and AI. Their terms govern your use of them, and we aren’t responsible for them. If a third party changes or stops its service, the features that depend on it may change or stop.

11Availability and support

We work to keep MoveConsole running and to fix problems quickly, but it may be interrupted for maintenance or by events outside our control. Unless a written agreement says otherwise, we don’t promise a specific uptime. We provide support by email.

12Ownership

MoveConsole — the software, the website, its designs, logos and content — belongs to us and our licensors. While you’re a customer, we give you a limited, non-exclusive, non-transferable right to use the Service for your company’s internal business. If you send us ideas or feedback, we may use them without any obligation to you.

You may view and link to this website, but don’t copy or republish its content without our permission. The screens and data shown on the website are demos, with made-up companies and people.

13Confidentiality

Each of us will keep the other’s non-public business information confidential, use it only for this agreement, and protect it with reasonable care. This doesn’t cover information that is public, that the other party already knew or developed independently, or that the law requires to be disclosed.

14Disclaimers

The Service and the website are provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that the Service will be error-free or uninterrupted, or that it will produce particular business results.

15Limitation of liability

To the extent the law allows: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible; and our total liability for all claims about the Service or these Terms is limited to the fees you paid us in the 12 months before the event that led to the claim. These limits don’t apply where the law doesn’t allow them.

16Indemnification

You’ll defend MoveConsole against, and pay the costs of, third-party claims arising from your Customer Data, the messages you send through MoveConsole, or your use of the Service in breach of these Terms or the law.

17Term, suspension and termination

These Terms apply from your first use of the Service for as long as you use it; subscriptions renew automatically each billing period until cancelled. You may cancel anytime, as section 4 describes.

We may suspend or close an account for a serious breach — such as unpaid fees after notice, abuse, illegal use or a security risk — with notice where we reasonably can. When an account closes, access ends, and you can ask for an export for 30 days. Sections that by their nature should continue — such as ownership, disclaimers, limitation of liability and indemnification — survive.

18Changes to these terms

We may update these Terms. We’ll post the new version here with a new date and, for significant changes, tell account owners by email at least 30 days before they take effect. Using the Service after that means you accept them.

19Governing law and disputes

These Terms are governed by the laws of the United States and of the Commonwealth of Massachusetts, without regard to conflict-of-law rules. Before going to court, each side agrees to try to settle a dispute informally for 30 days, starting from written notice to the other — to us at [email protected].

20General

These Terms, our Privacy Policy, our SMS policy and any order form are the whole agreement between us about the Service. If part of them can’t be enforced, the rest still applies, and not enforcing a part isn’t a waiver of it. You may not transfer this agreement without our consent, except to a company that takes over your business; we may transfer it in a merger, acquisition or sale of assets. Neither side is responsible for delays caused by events beyond its reasonable control. We send notices to the account owner’s email; send yours to [email protected].

21Contact

Questions about these Terms? Write to us.