The short version
- Moving companies use MoveConsole to text their customers about their moves.
- You get texts only after you give the company your number and agree to receive them.
- Reply STOP to stop and HELP for help. Message and data rates may apply.
- Your number and your consent are never sold or shared for marketing.
1Who sends the texts
MoveConsole is software that moving companies use to run their business. Texts about your move come from the moving company you’re working with, sent through MoveConsole, and each one names the company. MoveConsole may also send service texts, such as sign-in codes, to the people who use MoveConsole for work, if they’ve agreed to receive them.
2What the texts are about
Texts are about your move, for example:
- your estimate, and changes to it;
- booking confirmations, and reminders before moving day;
- the crew’s arrival, and updates on the day;
- payment requests and receipts;
- documents to review or sign;
- a one-time code to sign in to your customer portal, when you ask for one;
- replies to messages you send the company;
- a request to review your move afterwards.
A company may send you promotional texts only if you’ve separately agreed to receive them.
3How you agree to texts
You agree to receive texts from a moving company when you give it your mobile number and agree to be texted — for example, by checking the consent box on its request form, by texting the company first, or by asking it to keep you updated by text. Agreeing to texts is never a condition of buying anything.
4How often
It depends on your move — usually a few messages around booking and moving day.
5Cost
Message and data rates may apply, depending on your mobile plan. Neither the moving company nor MoveConsole charges you for texts.
6How to stop texts
Reply STOP to any text — or a similar word, like UNSUBSCRIBE, CANCEL, END or QUIT. You’ll get one message confirming that you’ve opted out, and no more texts from that number. To start again, reply START.
Stopping texts doesn’t cancel your move: the company can still reach you by phone or email.
7Help
Reply HELP to any text for help, or contact the moving company directly. Questions about this policy: [email protected].
8Your number stays private
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the providers that deliver the messages.
Carriers are not liable for delayed or undelivered messages. How we handle personal information is described in our Privacy Policy.
9For moving companies
You are the sender of the texts you send your customers through MoveConsole. Before you text a customer, get the consent the law requires and keep a record of it. Identify your business in your messages, text at reasonable hours in your customer’s time zone, and honor STOP right away — MoveConsole does that automatically. Follow carrier rules, including 10DLC registration, and our Terms of Service.
10Changes to this policy
We may update this policy. We’ll post the new version here with a new date.
11Contact
Questions about texts sent through MoveConsole? Write to us.