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Customer email templates for moving companies

Eight emails for every step of a move — from the first reply to the review request. Copy one, fill in the blanks and send it.

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  • Free to use
  • Copy in one click
  • Plain, friendly English
The templates

Eight emails, in the order you’ll need them

The highlighted blanks are yours to fill in. “Copy email” copies the subject line and the message together.

  1. Request received

    The moment a request comes in

    SubjectWe got your moving request, [First name]

    Hi [First name], Thanks for reaching out to [Company name]! We’ve received your request for a move on [Move date]. Your estimate: [Estimate] See the details, add your items or ask us anything here: [Link] We’ll be in touch shortly to confirm everything. [Your name] [Company name] · [Phone]

    In MoveConsole: sends itself when the request lands, with the estimate already in it

  2. Estimate follow-up

    A day or two later, if there’s no reply

    SubjectAny questions about your estimate?

    Hi [First name], Just checking in — did you get a chance to look at your estimate for [Move date]? It comes to [Estimate]. If anything has changed — the date, the addresses or what you’re moving — reply to this email and we’ll update it. [Your name] [Company name]

    In MoveConsole: a one-click follow-up, filled in from the job

  3. Reserve the date

    When they’re ready to book

    SubjectLet’s hold [Move date] for you

    Hi [First name], [Move date] is still open on our calendar. A deposit of [Deposit] reserves your crew and truck for that day. You can pay it securely here: [Payment link] As soon as it’s in, we’ll send your confirmation. [Company name]

    In MoveConsole: a one-click follow-up, and the payment link goes out from the job

  4. Booking confirmed

    As soon as the deposit lands

    SubjectYou’re booked: [Move date]

    Hi [First name], Your move is confirmed. Here’s what we have: Date: [Move date] Arrival window: [Arrival window] From: [Pickup address] To: [Drop-off address] Crew: [Crew size] movers Everything about your move — the details, your contract and your payments — is here: [Link] See you on moving day! [Company name]

    In MoveConsole: sends itself when the deposit confirms the job

  5. Two days before

    48 hours before the move

    SubjectYour move is in two days

    Hi [First name], Your move is on [Move date], and our crew will arrive between [Arrival window]. A few things that help the day go smoothly: – Reserve parking near the entrance if you can. – Book the elevator with your building, if there is one. – Set aside anything you’re moving yourself. Questions? Just reply to this email. [Company name]

    In MoveConsole: sends itself two days before the move

  6. The day before

    24 hours before the move

    SubjectSee you tomorrow, [First name]

    Hi [First name], Our crew will arrive tomorrow between [Arrival window] at [Pickup address]. Your foreman, [Foreman name], will call you if anything changes on the way. Need to reach us today? Call [Phone]. [Company name]

    In MoveConsole: sends itself the day before the move

  7. Thank you and review

    A few days after the move

    SubjectThank you for moving with us

    Hi [First name], Thank you for choosing [Company name] — we hope you’re settling in. If you have a minute, a short review helps other families find us: [Review link] And if anything wasn’t right, reply to this email first. We’d like the chance to fix it. [Company name]

    In MoveConsole: sends itself after the move, with a link to your review pages

  8. Payment received

    When a payment comes in

    SubjectPayment received — thank you

    Hi [First name], We’ve received your payment of [Amount] for your move on [Move date]. Balance remaining: [Balance] Your receipt and payment history: [Link] Thank you! [Company name]

    In MoveConsole: the receipt goes out by email when the customer pays
In MoveConsole

Or let them send themselves

MoveConsole sends these emails at the right moment, with the customer’s name, date, estimate and links already filled in — and their replies land in the job’s chat.

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  • On time, every time. The request reply, the confirmation, the two reminders and the review request go out by themselves.
  • Filled in from the job. Name, date, estimate, deposit and the customer’s own portal link.
  • In your company’s name. From day one, or from your own address once you sign in with Google.
  • One switch per message. Turn any automatic email off with one toggle.

Questions about these templates

Use them as they are, or rewrite them in your own voice.

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Can I use these templates for free?
Yes. Copy them, change them and send them from any email account — no sign-up needed.
What should a moving confirmation email include?
The date and arrival window, both addresses, the crew size, how to reach you, and a link to the details — so the customer has everything in one place.
When should I send reminders?
Two days before and the day before work well together: the first gives the customer time to prepare, and the second confirms the arrival window.
Should I ask every customer for a review?
Ask a few days after the move, and give them a way to reach you first if something went wrong — it’s better to fix a problem than to read about it.
Can these send automatically?
Yes, in MoveConsole. Each one goes out at its moment with the job’s details filled in, and any of them can be switched off with one toggle.

More on customer messages

Help CenterAutomations: messages that send themselves Help CenterTexts and calls Help CenterJob statuses, from New to Completed GuideWhat is a moving CRM?
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