Automations: messages that send themselves
Pick what starts it, add the emails and texts, and MoveConsole sends them to every customer at the right moment.
- Find it in
- Settings → Automations
- Settings → Emails
What can start one
- A request comes in
- An instant reply, so no request waits.
- The status changes
- Say, the move is confirmed.
- A payment lands
- A deposit is paid, or the balance is.
- Before the move
- Two days before, and the day before.
- After the move
- The job is completed — a thank-you, then a review request.
What’s inside an automation
- Emails and texts, in order — an email from Settings → Emails or one you write, a text with the job’s details filled in.
- Waits between them if you want — the review request can wait three days, for example.
- Conditions — only for jobs of a certain status, move size or amount, or a way of paying.
- A stop rule — it ends when the job is no longer at the status it was meant for. A cancelled or deleted job always stops, and so does a customer who texted STOP.
- One switch turns any automation off.
Before you switch one on, Send me a test sends it to your own email and phone, and Dry run shows what a job would get, and when. Every new company starts with a set — request received, the estimate, the deposit link, the reminders, the review request — to change or switch off.
Click any part of an email in Settings → Emails to change its words, and see it on a phone or in dark mode. The customer’s name, date, arrival window, amounts and a link to their account are filled in for each job.
A message after a wait goes out in your sending hours, not in the middle of the night, and each job shows what’s been sent and what’s waiting next.