Chat on your website

A visitor can read your answers to common questions or write to the office. Their message lands in Messages next to your jobs and texts, and your reply shows up in their chat.

Put it on your site

1. Open Settings → Chat widget.
2. Copy the line at the top — one script tag with your company’s address.
3. Paste it right before </body> on every page — once in a shared footer is enough. There are notes for WordPress, Wix and Squarespace.
4. Open your site. Once a page with the line loads, Settings shows which site the chat is on.

Make it yours

• The look — your accent color, the header color, the left or the right corner.
• What it says first — the greeting, a short bubble that invites a first visit, and up to three quick buttons.
• When you reply — in your working hours it tells visitors the office is online, and after hours when you’ll be back.
• Help answers — what’s included, changing a date, when the crew arrives and more, filled in from your own settings. Change them or write your own.
• An email — the chat asks for one after the first message, so a reply reaches a visitor who has left.

Answering

Website chats sit in Messages with a Website tag, and the Website filter shows only them. Reply like any message. A visitor who has closed the page and left an email gets your reply by email, with a link back to the chat. From the conversation you can start a new job or link it to one you have.